SMS opt-in

Effective November 9, 2026

TriagePro sends text messages only to people who opt in. Shop owners and staff can choose to get account texts from TriagePro itself. Separately, each repair shop texts its own customers repair updates under the shop's own registered brand and number. Both opt-in screens are shown below as examples.

How shop owners opt in to texts from TriagePro

When a shop owner or staff member signs up for TriagePro, the sign-up form has an optional checkbox for text messages from TriagePro. It is unchecked by default, and signing up works whether or not it is ticked. You can stop texts anytime by replying STOP, or by emailing 10DLC@triagepro.app.

Example – submits nothing Your name Shop name Email Mobile phone Yes, I agree to receive text messages from TriagePro about my account (sign-in codes, account and billing notices, and support replies). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. See our Privacy Policy and SMS Terms.

Optional. This box starts unchecked and is not required to create an account. This page is an example and does not submit anywhere.

Messages in this program are sent under the TriagePro brand. Reply STOP to any message to opt out, or HELP for help. For help you can also email 10DLC@triagepro.app or call (904) 303-2318.

How shops collect consent from their customers

Each repair shop that uses TriagePro texts its customers under its own registered brand and phone number, not TriagePro's. Customers opt in on the shop's counter iPad at check-in, with an optional, unchecked box that is separate from their signature. Giving a phone number alone never signs anyone up, and opting in is not required to have a device repaired.

Example – submits nothing

Name: Jamie Rivera
Phone: (555) 123-4567
Device: Apple iPhone 14 Pro
Quoted price: $129.00

The shop's repair terms and warranty policy are shown here for the customer to read before signing.

Yes, text me updates about my repair (status changes and when it's ready). Message frequency varies by repair. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Optional — not required for service.

This is the in-store check-in screen, shown with sample data. The box starts unchecked. This page is an example and does not submit anywhere.

Customers who opt in receive repair updates only: a check-in confirmation, status changes such as waiting on a part or ready for pickup, and an occasional request for feedback after the repair. No marketing or promotional messages are sent. Message frequency varies by repair, and message and data rates may apply. Replying STOP opts the customer out right away, and HELP replies with the shop's contact details. See the repair-update SMS terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. See our Privacy Policy.